IT Service Desk Analyst

Job description

·  Location
Basingstoke, Hampshire
·  Salary
£ 11.79 - £ 12.82 / Hourly
·  Category
IT - Helpdesk, Technical Support
·  Job type
Temporary contract
·  Industry
IT and Telecoms
·  External Reference
JN-082020-138896

Job description

Job Title: Service Desk Analyst

Salary: £11.79ph-12.82ph

Location: Basingstoke

Background: You will be working on a busy service desk providing 1st/ 2nd line support to a leading UK business.

This is a temp-perm role to start immediately working for a company based in central Basingstoke.

Role Specifics:

� Providing support in the form of remote technologies, telephone and email.

� Providing support for desktops, laptops, printers and network equipment.

� Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly

� Working independently on weekly assigned tasks

� Ability to meet deadlines of new projects assigned to the Service Desk

� Liaising with 2nd line and 3rd party support teams to resolve calls as soon as possible

� Working a shift pattern covering Mon-Sat 0700-1800, out of hours emergencies, and enhanced cover in January sales period.

Desired skills:

� IT knowledge (familiar with O/S systems, Microsoft Office, printer configuration, email troubleshooting, use of Active Directory/Exchange etc)

� Fixing issues via phone and remote access to various hardware devices (PCs, laptops and printers)

� Fixing issues via phone and remote access to various software programs (client management, CAD, SAP and Microsoft Office etc)

� Experience of using call management software

� At least one year's experience working in a service desk environment

� Excellent telephone manner and customer service

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Tracy Jones