IT Helpdesk - 1st Line Support

Job description

  Location
Durham, Durham
·  Salary
£9.10/Hour
·  Category
IT - Helpdesk, Technical Support
·  Job type
Temporary
·  Industry
IT and Telecoms
·  External Reference
NB/5761

Adecco UK Ltd is delighted to be working in partnership with Atos, digital services leader, who focus on the business technology that powers progress and helps organisations create their firm of the future.

We have a number of exciting entry level opportunities in Durham for passionate and driven individuals who are keen to forge a career within the Information Technology Services industry. We pride ourselves on hiring, growing and retaining the very best talent.

The Details

Post is a full time position for 37 hours per week, Mon-Fri
Must be flexible for working hours between 0700-1900 on a 4 week shift rota
Working day is 7 hours and 30 minutes with 1 hour for lunch and two 15 minute tea breaks. You will work 7 hours on a Friday.
Rate of pay is £9.10p/hr
Site is based in Durham City Centre.
Post is an on-going temporary contract

We are looking for people who have…

Excellent communication skills
A love for problem solving
Ability to speak to callers of all levels of seniority
Drive and motivation to provide excellent service even at busy times
Initiative to work alone and take responsibility for work
Ability to work in a team
An interest in IT and a good level of 'day-to-day' computer skills
Ability to learn various processes and maintain accuracy at all times
Ability to work to quality targets

The Job- 1st Line Helpdesk Agent

We are looking for people to join our Service Desk based in Durham to support our client's Government and Commercial customers. Their focus is to delight their customers by offering a first class service and to achieve this we recognise the need to offer first class training and development

Your duties will include:
*Answering a high number of calls from business users
*Assessing the issue with caller to identify the problem and decide best course of action (troubleshoot over the phone or refer to 2nd Line Support)
*Providing advice and guidance to callers where issue is not relevant to IT support
*Delivering a high level of customer support to all users at all levels of seniority
*Creating a call log with every call to record details of resolution or further action needed
*To strive to meet quality objectives at all times- e.g. Average time on Call, First Time Fix Rate, providing correct and up to date information

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.