French Speaking Administrator

Job description

  Location
Buckley, Flintshire
·  Salary
£17,000.00/Year
·  Category
Office and Secretarial - Administrative Assistant
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-072018-17734

French Speaking - Export Administrator

Key Duties and Responsibilities

� Managing Orders for the French territory

� Managing aftersales for the French territory

� Managing daily bespoke reports for the French Territory

� To answer inbound calls from customers identifying their needs and utilising sales opportunities to maximise orders

� Working with the Internal Sales Team with customer enquiries

� To assist with calls in relation to customer disputes identifying their needs and ensuring their requirements are met

� Dealing with customers in a professional and courteous manner - ensuring the customer is satisfied at the end of each call

� Assisting with customer returns - raising and crediting as required

� Working with Export Operations TL on discrepancies logged, to investigate and qualify all claims and arrange appropriate action where necessary

� To ensure communications both internal and external are of the highest standard

� To ensure all paperwork required both internally and externally is always up to date

� Ensure internal systems are updated to reflect the status of any dispute

� To deal with all employees and clients in a way that achieves the highest level of customer service whilst maintaining company standards

� In addition to these functions, the employee is required to carry out other duties as may be reasonably required to meet the needs of the business

Desired Experience / Skills

� French speaker - strong language skills, both verbally and written

� Strong English skills

� Excellent communicator

� Good business sense

� Initiative and enthusiasm

� Good planning and organizational skills

� The ability to work calmly under pressure

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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