Customer Support Advisors - Turkish Speaking

Job description

  Location
Poole, Dorset
·  Salary
£8.21/Hour
·  Category
Office and Secretarial - Administrator
·  Job type
Temporary
·  Industry
Office and Secretarial
·  External Reference
CON1902

Due to recent expansion we have an immediate opportunity for Customer Support Advisors with fluent written and spoken Turkish language skills to join our business. You will need to demonstrate previous experience of dealing with customers and the general public; this could include experience within Hospitality, Retail or any other Customer Service position.

Your Responsibility:
*Provide customer support via multiple touch points (e.g. inbound calls, e-mail)
*Accurately log customer and product information into our system
*Proactively develop skills and knowledge through effective use of systems
*Understanding customer care and apply to all customer touch points
*Share knowledge gained with team through effective knowledge transfer
*Maintain a high standard in personal KPI targets as defined
*Resolve end customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner
*Achieve customer targets by resolving customer issues in a timely manner
*Knowledge proactively shared with the business and captured in a formal manner
*Proven experience of delivering customer excellence
*Excellent written and verbal communication skills in English and Turkish
*Analytical thinker with problem solving skills
*Comfortable with technology and relish new opportunities
*Ability to self manage

FULL TRAINING will be provided for the right candidates who demonstrate a willingness and desire to do the role.

Temporary assignment they will be on going.

Salary - £8.21ph (£16,000pa) + £1,500pa Bonus Opportunity (Will qualify for bonus after 3 months probation)

Working hours - 37.5 hours, shifts will range usually between the hours of 8am-10pm, 7 days a week.
Basic written and oral language assessment will need to be successfully completed.
Location - Poole

If this is the role for you, please click apply in the first instance or call Tim Gojka on 01782 349136.

Adecco is an equal opportunities employer, if you do not hear from one of our consultants within 7 days of applying for this role; please assume you have been unsuccessful in this instance. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.