Customer Services Order Management

Job description

  Location
Basingstoke, Hampshire
·  Salary
£ 22000 - £ 24000 / Year
·  Category
Office and Secretarial - Office and Secretarial
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
PERMORDER2018

Our client is looking for a Customer Service/Order Management Coordinator to join their busy team.

Providing good customer service to new and existing dealers answering calls from customers. Inputting all purchase orders onto the system received through the website and email. Communicate with the warehouse re stock control and distribution
and with dealers regarding technical enquiries. Provide full admin support with all department.

Working within a small but growing team, this role incorporates a wide variety of duties which include the following;

*Providing a first class customer service to new and existing dealers
*Answering volume telephone calls from customer base
*Taking and placing all purchase orders onto the system received through the website and email
*Communicate with the warehouse re stock control and distribution
*Communicate with dealers regarding technical enquiries
*Regular contact with customers to maintain and increase account penetration
*Providing full office administrative support within all departments
*Following up quotations and latest offers with customers
*Covering other team members, within different department during times of holiday/sickness absence

Requirements:

*Excellent communication skills - both written and verbal
*A strong team player
*Microsoft proficient (Outlook, Excel, Word etc)
*Meticulous attention to detail
*Able to multitask
*Knowledge of Sage would be an advantage

Hours of work are Monday to Friday 9am until 5.30pm and they are offering a competitive salary of between £20-24k depending on experience.

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