Customer Service Representative - Braintree

Job description

  Location
Chelmsford, Essex
·  Salary
£ 17000 - £ 19000 / Year
·  Category
Office and Secretarial - Office Assistant
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-052018-7668

Our expanding client, based on the outskirts of Braintree are looking for a Customer Service Representative to join their team. Working in prestigious offices and as part of an International organisation the objective of the role is to provide product and service information to clients.

Your clients are commercial businesses and your main responsibility is to manage their accounts which will include:

- Processing quotes and PO's
- Analysing customer sales history to spot trends
- Answering service related questions
- Forming strong external (via telephone) and internal business relationships
- Escalating any urgent issues
- Sending invoices to clients on completion of jobs
- Managing price requests
- Dealing with all general customer service enquiries relating to service requirement
- Following administration processes

Hours 8.30am - 5pm Monday - Thursday and 8.30am - 4pm Fridays (1/2 hour for lunch)
Parking available within 5 minutes walk
Overtime available
25 days holiday plus bank holidays
Salary £17,000 - £19,000 (depending on experience)

Staff discounts via Perkbox

To make the position a success you must be confident managing customer accounts, enjoying building relationships, be confident to work independently and as part of a team. MS Office experience is essential along with proven customer service/sale support experience.

For further information, please contact Steph or Sophie at Adecco Chelmsford or apply online now.

Please note, although we would love to respond to every applicant, due to the high volume of applications we can only contact shortlisted candidates.

By applying you will register as a candidate with Adecco. Our Privacy Statement explains how we will use your information.