Customer Service Manager -3 Month Contract - Adecco UK Limited - Slough - Wizbii

Customer Service Manager -3 Month Contract

  • By Adecco UK Limited
  • Slough (United Kingdom)
  • Reception / Administration
2018-08-13T20:34:12+0000

Job description

  Location
Slough, Berkshire
·  Salary
£15.00/Hour
·  Category
Sales & Retail - Customer Service Manager
·  Job type
Temporary
·  Industry
Sales and Retail
·  External Reference
RDJ-CSMANAGER

Our client is currently recruiting a new team for a small project starting in September.

We are looking for a successful hard working customer service Manager to manage a team of 6.

The Ideal candidate will have previous experience at Management level, you will occasionally need to work from home so need to be confident to keep the team motivated and on line with targets.

Duties:

Process access requests in Microsoft Dynamics 365 CRM (training provided)

Produce output files either for Franking locally or sending to mailing service

Handling incoming calls, emails and post - responding to queries, raising tickets in CRM (training provided)

Supervisor tasks

Monitoring the volume and quality of work performed by office juniors

Assigning work as required

Monitor attendance of office juniors, manage holiday and vacancy requests

Produce a weekly progress report

Attend management meetings as required - make suggestions and implement process improvements

Experience required:

2+ years of supervisory work

Demonstrable capability to work with minimal supervision

Similar work content

2+ years of customer service work

Apply now

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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