Customer Service Aftercare Adv - Adecco UK Limited - Birmingham - Wizbii

Customer Service Aftercare Adv

  • By Adecco UK Limited
  • Birmingham (United Kingdom)

Job description

  Location
Birmingham, West Midlands
·  Salary
£ 16000 - £ 19000 / Year
·  Category
Sales & Retail - Customer Service Advisor
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
MC-112018-33638

We are currently recruiting for a customer service aftercare advisor for our growing client based in Birmingham. Our client is a growing IT security specialist that focuses on sales to the public and private sector.

Role purpose

To engage with our customers by responding and resolving queries, driving first contact resolution whilst achieving high levels of customer satisfaction across a range of contact channels. Including the management of the Amazon and Ebay inboxes.

Duties:

·  Handle all online and telephone enquires

·  Take care of the Amazon and Ebay inboxes

·  Raise disputes with Amazon for inaccurate refunds

·  Manage the general inbox with customer enquires

·  Confirm and manage all delivery data in-case of a dispute

·  To provide consistent customer service standards across all channels

·  To offer advice and information on related issues

·  To aim for a first contact resolution

·  To maintain a good knowledge of products and processes

The person

Essential:

·  Excellent communication skills, written and oral

·  Good understanding of computer software and office packages

·  Strong attention to detail

·  Able to work effectively independently

·  Self-motivated

Desirable:

·  Experience of the IT sector

·  Experience working within a sales company

·  Experience of owning or managing an Amazon or Ebay shop

·  Direct contact and resolution of Amazon disputes

Company benefits

·  20 days' holiday + Bank holidays

·  Pension contribution

·  Free parking

·  Kitchen and canteen on site

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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