Customer Service Advisor

Job description

  Location
Romford, Essex
·  Salary
£16,500.00/Year
·  Category
Banking & Financial Services - Banking & Financial Services
·  Job type
Permanent
·  Industry
Banking and Financial Services
·  External Reference
1787.CLL

We currently have an opportunity for a Customer Service Advisor to join a successful financial services company. The role of an Advisor is to support customers in connection with their policies.

You will work as part of a team providing an excellent and efficient service to policyholders by responding to verbal enquiries, keeping customer satisfaction at the core of every decision and behaviour.

Your duties will include:

* Responding to all customer queries from policy holders accurately in accordance with current SLA's in terms of timescales and quality.
* Providing excellent customer service and to focus on positive customer outcomes at all times escalating issues where these outcomes are at risk.
* Achieving individual productivity and quality targets
* Complying with all regulatory requirements and processes, for example anti -money laundering and data protection in order to prevent breaches and identify fraudulent activity.
* Responding to verbal enquiries received from policyholders, IFA's and third parties providing a "one stop" service where possible, keeping customers informed of any delays in accordance with procedures and managing expectations whilst remaining professional and polite at all times.
* Recording all enquiries correctly on the Company Work Management System, in order for work to be scheduled to the individual and the team and to provide an audit trail.
* Taking ownership of complaint resolution where possible

37 hours per week
Flexible working hours (in line with business needs)

The most suitable candidate will have previous experience working in a customer focused environment.

If you feel you have the relevant skills and experience, please submit your CV.

Adecco is acting as an Employment Agency in relation to this vacancy.