Customer Service Administrator

Job description

  Location
Tewkesbury, Gloucestershire
·  Salary
£21,279.48/Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-032019-58212

Our Tewkesbury based client; a global manufacturer who are a market leader in their field is looking to recruit a Customer Service Administrator to join their vibrant and busy team.

There will be minimal customer contact required for this role, it it will involve processing orders and will require someone who works well under pressure and has a keen eye for detail.

Key Tasks required by you are as follows:

·  Manage the day-to-day order requirements and enquiries from a specific range of customers, achieving effective workload prioritising and the timely and accurate processing of customer orders to meet customer expectations

·  Establish and maintain customer specification files.

·  Understand and follow Standard Operating Procedures for order processing and customer communication.

·  Contribute to achieving individual account and departmental objectives.

·  Verify the application of correct customer prices to orders.

·  Processing orders

·  Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications.

·  Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence.

·  Support team resource needs during holiday periods, showing flexibility to assist with other accounts.

·  Support colleagues in training and continuous improvement activities.

·  Stock allocation maintaining a last in first out process.

Who we are looking for

·  To be successful in this role you will have excellent Word and Excel skills with the ability to correctly format email communication as well as spread sheets.

·  It is critical that you have exceptional accuracy and attention to detail, along with a natural aptitude for problem solving.

·  Proficient in working to tight deadlines in a high-pressure environment

·  Experience of a manufacturing environment

·  Confident communication/presentation skills

·  Team working experience.

What is on Offer?

Attractive Salary of £21,279.48

26 Days holiday Allowance

Child Care Vouchers

Christmas Shutdown

Working hours: Monday to Friday 9-5

If you are a confident individual with strong administration skills, then don't hesitate to contact Gemma at Adecco today on 01905 732790 to discuss the fantastic opportunity further!

The Adecco Group UK & Ireland is an equal opportunities employer and positively encourages applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy