Customer Service Administrator

Job description

  Location
Redhill, Surrey
·  Salary
£ 16000 - £ 22000 / Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
SCL18

Adecco are recruiting for a Customer Service Administrator. The successful candidate will be a single point of contact for a portfolio of business customers. The role involves a mix of telephone work and administration and you will be responsible for answering efficiently and accurately all calls, emails and customer enquiries relating to customer accounts.

You will:
*Take responsibility for ensuring that the customer needs are satisfied to the customers' standards
*Manage queries that are raised for customers in their portfolio efficiently, to ensure queries are resolved timely and accurately
*Liaise closely with relevant sales manager to ensure new customer requirements are established and set up prior to contract start date
*Provide reports to relevant sales manager on query and debt performance of customers on a monthly basis
*Ensure customers reporting requirements are established and updated
*Audit customer accounts to ensure payments are allocated correctly
*Attend visits to customer premises when requested
*Provide a single point of contact for customer servicing requirements
*Assist with billing processes where required

There is excellent room for progression within this company and they have an impressive benefit package including bonus, free gym membership etc. Please apply or speak to Sophie Cload for more information on 01737222536. Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.