Customer Service Administator

Job description

  Location
Bournemouth, Dorset
·  Salary
£8.75/Hour
·  Category
Banking & Financial Services - Banking & Building societies
·  Job type
Temporary
·  Industry
Office and Secretarial
·  External Reference
29563

This is an exciting opportunity to join one of the UK's leading Financial Institutions; this is a prestigious client who is known for rewarding their staff and offering fantastic career opportunities. We're the 3rd best large employer in the UK for a reason. If you put a lot in, it's only fair you should get a lot out. So if you help us do the right thing for our customers, we'll help further your career at Nationwide.

Rate of pay : £8.75ph

Working hours: Mon-Fri 9am-5pm, No weekends

Contract: TEMP

Location: Portman House, Bournemouth

Overview of the role:

You will be responsible for processing mortgage applications on a data base. Your role will include outbound calls to the customer to confirm any outstanding details. You will be able to assess the documents provided and proactively gathering information from applicants as well as contacting mortgage brokers and 3rd parties if need be.

Basic Microsoft applications such as: Word, Excel & Outlook. Confident, flexible and able to work to targets. Confident telephone manner, able to learn new processes quickly and accurately.

Describe an Ideal Candidate:

Competencies: Excellent written and verbal communication, confident communicator, high attention to detail.

Values: Team player, hardworking, target driven.

Experience: Previous administration or customer service experience in office environment is desirable, Basic Microsoft knowledge.

Additional information:

The Mortgage Works are the specialist lending arm of Nationwide, and to ensure a positive broker experience the Intermediary Liaison Team are responsible for preparing mortgage applications for underwrite. This may involve chasing brokers for outstanding information to ensure the applications basic requirements are sufficiently met for an underwriter to make an informed lending decision. Working in a team of 15-20 employees.

To be considered for this exciting position, please email your CV in the first instance.

Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process the application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks.

Adecco is an equal opportunities employer if you do not hear from one of our consultants within 7 days of applying for this role; please assume you have been unsuccessful in this instance.

Your CV will be kept on file and you will be considered for future vacancies that match your skills.