Customer Serv Administrator

Job description

  Location
Harrow, Greater London
·  Salary
£ 22000 - £ 23000 / Year
·  Category
IT - Software Development
·  Job type
Permanent
·  Industry
IT and Telecoms
·  External Reference
JN-092018-27057

Customer Services Administrator

Would you like to work for an independently run organisation with operations throughout Europe and North America and a global presence with customers across five continents?

Are you an enthusiastic, detail orientated individual ready to join the Customer Services team and provide high quality support to their customers?

If so read on …

Location: Harrow

Salary and working hours: £22,000

Job description

·  Supporting all field sales staff:

·  Correspondence -

·  Quotation - Receiving Quotation request form and turning them into quotes

·  Travel requirements for sales & technical i.e. hotels, flights etc.

·  Invoicing using our invoicing system - checking received orders and making sure that they correspond with the quotes before invoicing the customer.

·  Ordering Small ticket items and 3rd party software from the supplier

·  Sending software licences to customers.

·  Ordering software licences where required.

·  Maintenance:

·  Issuing maintenance renewal, email reminders and chasing by phone

·  Ensuring invoices are sent out promptly and correctly.

·  Making sure that all maintenance leads are up to date

·  Informing Technical Support/Customer Services when maintenance is renewed

·  Updating licence programs with expired or renewed maintenance for ITS software

·  Ensuring all maintenance reports are up to date & keep maintenance files in good order.

·  Post Sales Care

·  Confirming Orders Received

·  Licensing in house software

·  General administration and responsibility for improving sales office administration procedures (i.e. Post, filing; Document submission procedures; Interfacing with other departments) as well as be a key coordinator

·  Enforcing the proper use of in-house customer database.

·  Responsible Usage of the customer database, Leads and Reports.

·  Accepting sales calls, classifying and assigning the re-calls to the relevant Sales Staff.

However, the obligations upon you will inevitably vary and develop and the Employer reserves the right at any time during your employment to require you to undertake any duties, which fall within your capabilities. The Employer also reserves the right to require you to attend exhibitions or training courses anywhere in the UK and to require you to remain away from home for such period as is reasonably necessary to comply with this requirement.

Key Skills

·  Good communication skills with a high standard of spoken and written English

·  Initiative and strive to improve constantly

·  Team player but can work independently

·  Ability to value work and processes and suggest improvements when necessary

·  Flexibility

·  Assertiveness with understanding of people

·  To be numerate

·  Fully experienced in a business to business environment

·  At Least Intermediate Excel, Word and Outlook proficiency

Desirable

·  Advanced Microsoft Office skills

·  Understanding of software licensing

In return we offer:

·  Competitive Salary (depending on experience).

·  Extensive support and training.

·  20 days annual leave

·  Access to company contributory pension scheme after successfully passing probation period.

·  Superb promotion and career development prospects.

HOW TO APPLY

This role is an immediate start so please apply online (attaching your CV) as soon as possible. Please be advised that due to the high volume of applications we receive, we are unable to respond to each application individually, please be assured that we will contact all applicants selected for interview. Adecco are an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy