Customer representative

Job description

·  Location
Kettering, Northamptonshire
·  Salary
£13.00/Hourly
·  Job type
Temp to Perm
·  Industry
Call Centre and Customer Service
·  External Reference
JN-062024-380178
·  Category
Office and Secretarial - Administrator

We are looking for a Customer Representative to take on a temporary role with many opportunities to lead in to a permanent placement.

The job role is paying £13.00 an hour and is on a full time 37.5 hour working week in Kettering.

We are seeking a motivated and detail-oriented Customer Order Representative to join our dynamic team on a temporary basis. The successful candidate will have the opportunity to transition into a permanent role based on performance. As a Customer Order Representative, you will be the first point of contact for customers, ensuring their orders are processed efficiently and accurately while providing exceptional customer service.

Key Responsibilities:
- Process customer orders promptly and accurately via phone, email, and online platforms.
- Handle customer inquiries and complaints in a professional and courteous manner.
- Maintain up-to-date knowledge of products and services to assist customers effectively.
- Update and manage customer accounts and order information in the company database.
- Liaise with other departments to ensure timely delivery and resolve any order-related issues.
- Provide feedback and suggestions to improve customer order processes and service quality.
- Monitor order status and communicate updates to customers.
- Support the sales team with order management and administrative tasks as needed.

Qualifications:
- Previous experience in customer service, order processing, or a related field is preferred.
- Strong communication skills, both verbal and written.
- Proficiency in using Microsoft Office Suite and CRM software.
- Excellent organisational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Positive attitude and a strong commitment to providing excellent customer service.
- Ability to work independently and as part of a team.

Benefits:
- Opportunity to transition to a permanent role based on performance.
- Comprehensive training and support.
- Friendly and collaborative work environment.

To find out more about this role please reach put on 01536 481120.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Kelly Diggin