Customer Operations Clerk

Job description

  Location
Northampton, Northamptonshire
·  Salary
£7.83/Hour
·  Category
Office and Secretarial - General Administration & Clerical
·  Job type
Temporary
·  Industry
Office and Secretarial
·  External Reference
EMBT270418

Position: Customer Operations Clerk
Pay: £7.83ph
Location: Northampton NN3
Hours of Work: Full time - Between 8am and 10pm
Duration: Temp - Perm

Are you looking for an opportunity in Northampton to utilise your excellent communicational and clerical skills within an office based environment, for a reputable company?

As a Contact Centre Operations Clerk, you will be responsible for handling customer queries and processing their data via a number of different communication channels. An empathetic approach is key, with a significant focus on the quality and accuracy of delivery.

Key Role
*Receiving and handling high volume of customer queries via a number of different communication channels
*Research required information using available resources
*Provide customers with product and service information
*Escalation point for difficult customer queries and complaints
*Offer complaint resolution via agreed process flows
*Escalate risks to Team Leader or Supervisor
*Support general data entry and admin duties, such as MI collation and record creation
*Abide by data protection regulations, flagging breaches or risks to Team Leader or Supervisor

If you are interested in the role and would like to know more, please give Laura a call on 01604 637 474.

Adecco is a recruitment agency and equal opportunities employer.
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.