Office and Secretarial - Administrator
· Job type
Office and Secretarial
· External Reference
Job Title: Customer Collections Advisor
Salary: £22,000 per annum
Start date: September/October 2018
Job Type: Permanent
Adecco are currently recruiting for Customer Collections Advisors to join our client based in Northampton. This is a permanent opportunity paying £22,000 per annum with start dates available in September 2018.
The successful candidate will be working within an extremely successful organisation, and a fantastic up-beat and motivational office environment.
We are looking for hard working, motivational and enthusiastic individuals who are looking to join a team that holds regular incentives, and training & development opportunities.
Role Requirements / Responsibilities:
You will be working within a fast paced and vibrant call centre environment where you will be managing a variety of inbound and outbound business to business calls.
You are working on an automatic dialler and will need to communicate to customers in a calm, professional and respectful manner at all times
On a day to day basis you hold the responsibility of the collection of outstanding balances and questioning the customer on their ability to pay
Informing the customers of consequences of non-payment and negotiating payment terms
The ideal candidate:
Excellent standards of customer service
Ability to demonstrate good levels of understand and empathy towards the customer
Experience of working in a target driven environment previously
Good working knowledge of Microsoft Word, Excel and Outlook
Time management skills
Excellent attention to detail
Exceptional standards of customer service
Working hours : Monday - Friday between 8am - 8pm. Majority of the week will be core working hours between 8am - 5pm however you will be required to complete 1 late shift a week working 11am- 8pm.
Please note: You will be required to attend an assessment day with the client consisting of a group assessment, role-play and a competency based interview.
Should you have the required background and experience for this position please apply or send your most up to date CV across in order to be considered for this position.
If you have any questions please contact Amy on 01604 637474.
If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful.
Adecco are an employment agency and is an equal opportunities employer.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy