Contract Support Administrator

Job description

·  Location
Wakefield, West Yorkshire
·  Salary
£16,000.00/Year
·  Category
Industrial & Manufacturing and Production - Printing
·  Job type
Permanent
·  Industry
Industrial and Manufacturing
·  External Reference
JN-092019-93793

Adecco are recruiting for a temp to perm Contract Support Administrator working for our multinational client

Purpose:

Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contacted service levels resulting in customer satisfaction, maintaining customer relationships and contract commitments delivered within cost targets.
The role holder works as part of the service delivery team that is aligned to one or more customers. They will have focus on the following:

·  Delivery of services that meets SLA and delights the customer

·  Supporting the achievement of productivity improvements

·  Contributing to service transformation and business growth.

Responsibilities

·  Ensure quality standards are achieved and customer requirements are met

·  Act as an expert when advising customers

·  Liaise with clients on queries, working with operations and wider xerox on resolution

·  ISO monthly physical audits onsite

·  Health and safety risk assessments

·  COSH sheets updated all held electronic and hard copy

·  Generate purchase orders, GRN for SDC suppliers

·  Liaising with operations and suppliers on consumable orders for operations

·  Liaising with DA for customer pre-printed stock

·  Update dispatch and completed work ready for off shore team to bill

·  Track deliveries to clients

·  Attend face to face reviews

·  Job ticket prep for operations

·  Incident management and investigations

Requirements

·  Experience in a customer facing role

·  Proven ability to work under pressure handling multiple tasks to ensure timely completing of all activities

·  Good communication skills

·  Health & safety awareness and compliance.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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