Contact Centre Advisor

Job description

  Location
Bolton, Greater Manchester
·  Salary
£8.00/Hour
·  Category
Office and Secretarial - Sales Administrator
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-082018-22943

Provide customer care at the highest level to ensure maximum customer satisfaction.

Ensure that calls are answered within agreed time scales and in an appropriate manner.

Ensure that customer queries are resolved and that progress is reported back to the customer within agreed timescales.

Advise Contact Centre Team Manager of any instance requiring special action.

The ability to handle complaints and difficult situations in a patient, calm and effective way.

Continuous update of product knowledge.

Ensuring that confidentiality of customer information is maintained in line with regulatory requirements.

This is a fast paced customer service role based in the Bolton area but will be relocating to Wigan at the end of the year, therefore transport is required.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy