Bingley, West Yorkshire
Sales & Retail - Customer Service Advisor
· Job type
Sales and Retail
· External Reference
Contact Centre Advisor - Permanent - Crossflats, West Yorkshire
35 hours per week over the operating hours of Monday - Friday 8am - 6pm and the occasional Saturday is required (approximately 3 per year). The operating hours are extended till 8pm over the last 3 days of the month.
£15,000 - £16,000 DOE
Start date: 2 nd July 2018
Adecco currently have an exciting opportunity to join a leading financial company
Due to our clients success, growth and increased demand our client is looking for individuals to join their Crossflatts, West Yorkshire site as a Customer Service Advisor on a Permanent contract. These teams are responsible for providing outstanding customer service, dealing with account queries and payment requests from both customers and 3rd parties.
As one of the largest third party mortgage service provider managing over £70bn worth of assets across 60 clients, this is an excellent opportunity if you are a people orientated individual, keen to develop your customer service skills and develop your expertise within a financial services organisation.
The role will see you taking full ownership of the mortgage life cycle, speaking to customers and third parties to provide an effective and efficient service.
As a Contact Centre Advisor you will play an essential role in delivering excellent service and implement improvements to accurately determine the customer needs and identify the most appropriate solution.
Acting with professionalism is with utmost importance as responsibilities of the role also include identifying, handling and recording customer complaints in-line with company policy.
What are we looking for?
As a successful candidate, you'll be able to understand and work through customer's individual circumstances, moving towards positive outcomes in a challenging situation.
Ideal candidates will be those who thrive on building strong and effective working relationships, who can be both assertive and sensitive at the same time and who, at all times, respect our customer needs.
Other skills and experience we are looking for includes:
· 5 GCSE's Grade A-C (or equivalent) including Maths and English (or two years relevant work experience)
· Experience of customer focused work in either a face-to-face or telephony environment
· Effective team player
· Decision making and problem solving skills
· Negotiating and influencing skills
· Excellent communication skills (written and verbal)
· Have a good eye for quality and attention to detail
· Working knowledge of Microsoft Office (including Outlook, Excel, Word)
We will invest significant training to provide you with the knowledge and skills to be successful in the role. Induction & training will be for up to 12 weeks so please make us aware of any holidays you have booked over this period at the point of your application.
Benefits : We offer an excellent benefits package together with a collaborative and engaging working environment.
The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks
Consultant: Recruitment Hub Contact No: 01782 558265
Adecco is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.