Role
• Processing, checking, and entering orders.
• Put shipping documentations in order, provide the appropriate certificates, and ensure timely deliveries
• Create, check, and send order confirmations and invoices.
• Recording of creditworthiness of customers, price and delivery agreements, and archiving of correspondence and documentation.
• Communicating with customers in regards to current orders, deliveries, and solving related problems.
• Consulting over delivery times, availability of goods, and special deliveries with the business.
• Keep open conversation with the customer support department in regards to customer information including modification of specific customer requirements, and any deliveries and return related issues. |
• MBO level, experience with administrative processes and procedures, and dealing with an ERP system and Microsoft Office.
• 2 years of experience in a similar role .
• Fair understanding of international shipping procedures, laws and regulations, quality standards, and certifications.
• Knowledge of international sales and deliveries.
• Customer and service oriented, good feel for numbers, and accurate working style.
• Ability to work independently on assigned tasks, identification of irregularities and timely information to customers and relevant internal departments
• Excellent understanding of the Dutch and German language both verbal and written - close to native level
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