Customer Service Representative

Job description

Account Technologies is one of the fastest growing and innovative technology based finance company in the United Kingdom, which operates a number of consumer products in the UK. The rapid growth of the company has created a wealth of career opportunities. If you are looking for a dynamic career with a great working environment and tremendous advancement opportunities, you have come to the right place!

Position Summary:

Account Technologies is seeking a Customer Service Representative to join the call centre supporting our online business. This role will be part of the initial contact team for customers interested in our products and will be responsible for assisting customers in completing applications online and over the phone, informing customers of the product features and terms, determining customer requirements; answering general enquiries; and resolving customer problems.

Account Technologies offers a competitive package, which includes:

• A competitive starting salary
• Comprehensive induction training
• Ongoing training and development programs
• A very achievable and competitive bonus scheme
• The potential to build a successful career and a progression path from the day they join
• 20 days holiday entitlement plus bank holidays
• Childcare vouchers
• Eye care vouchers
• Fresh fruit delivered daily
• Dedicated support line for those who need someone to talk to about health (physical or mental) and any general concerns in their personal life. This is a completely independent service.

We think very highly of our team members and look to reward them in as many ways as we can as a thank you for the consistent hard work provided to help drive the business.

Essential Duties and Responsibilities:

• Work inbound and outbound calls
• Respond to customer enquiries
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter and maintain customer information on the bespoke admin system
• Process partial applications
• Identify when issues need to be escalated as a priority
• Complete call backs where required
• Work towards targets set by Team Leaders
• Manage customer accounts and communications via telephone, email and live chat
• Answer questions about the product details, the company, and issues with account for the customers.
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately
• Meet Quality Assurance Requirements and other key performance metrics.

Specific Knowledge, Skills and Abilities:

• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Must possess and be able to demonstrate strong influencing and closing skills.
• Ability to learn and navigate new software quickly
• A passion for excellent customer service