Welcomer Team Leader

Job description

Company Description

At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.

Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.

Job Description

Be in the heart of it all by joining our Front Office team of our Pullman Hotel! 

The main duty entails serving as a welcoming presence for our guests in the lobby. Other responsibilities include maintaining high-quality guest services primarily in the areas of arrivals, departures, rooming, special needs, and guest inquiries. Assisting Front Office Management to operate a highly proficient and productive department, including handling guest complaints professionally and effectively, and ensuring the team delivers exceptional customer service at all times. This role also involves ensuring the smooth and efficient operations and providing exceptional service.

What does a Welcomer Team Leader's role entail?

· 
Guest Service:

·  Greet and assist guests, handle inquiries and complaints.
·  Manage luggage, mail, and guest transportation.
· 
Team Leadership:

·  Supervise front office team, ensure high service standards.
·  Collaborate with Duty Manager for smooth operations.
· 
Operational Management:

·  Oversee lobby and parking areas, ensure safety and cleanliness.
·  Follow strict procedures for cash handling and guest confidentiality.
· 
Sales and Marketing:

·  Promote Accor Membership and maximize sales revenue.
· 
Communication:

·  Ensure effective communication of hotel policies.
·  Attend meetings and training sessions.
· 
Additional Tasks:

·  Assist with room shows and telephone inquiries.
·  Provide local area information and relevant talking points.

Qualifications

To be successful in this role, you must:

·  Strong time management and attention to detail.
·  Excellent grooming and communication skills.
·  Ability to navigate complex stakeholder environments.
·  Passion for hotel operations and emerging industry trends.
·  Proven leadership and mentoring abilities.
·  Strategic thinking and sound decision-making.
·  Flexibility with shifts and adaptability to change.
·  Role model for Accor values and Heartist culture.
·  Second language skills preferred.

Additional Information

In return for your commitment, we offer:

·  A fun & rewarding work environment.
·  Worldwide discounted accommodation for you AND your family & friends.
·  Discounts products and services with our partners including gym membership,  electronics and more.
·  Access to internationally recognised learning and development programs and opportunities
·  Worldwide work and travel opportunities with AccorHotels’ international network of more than 4000 hotels in over 90 countries!