Waitress

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

·  Provide courteous, professional, efficient, and flexible service at all times in accordance with Rixos Standards of Performance .
·  Demonstrate flexibility by adapting to rotation within different sub-departments of the Food & Beverage Division or other hotel departments as assigned.
·  Carry out any other reasonable duties and responsibilities as assigned by Management.
·  Undertake reasonable tasks and secondary duties as assigned by the Team Leader.
·  Perform all opening and closing procedures established for the assigned place of work, ensuring full operational readiness.
·  Maintain thorough knowledge and understanding of all food and beverage menu items, including ingredients, preparation methods, and the ability to recommend suitable food and beverage combinations and upsell alternatives.
·  Deliver high standards of quality, efficiency, and friendly service in accordance with Standard Operating Procedures (SOPs) .
·  Ensure that the assigned place of work and surrounding areas are kept clean, organized, and presentable at all times.
·  Handle guest inquiries, requests, and concerns in a courteous, professional, and efficient manner.
·  Establish positive rapport with guests and maintain good customer relationships to enhance guest satisfaction.
·  Monitor operational procedures to reduce spoilage and wastage and report any issues accordingly.
·  Report guest complaints or problems to the Team Leader when immediate solutions cannot be found and ensure appropriate follow-up with guests.
·  Assist in carrying out monthly, quarterly, bi-yearly, and yearly inventory counts of operating equipment as required.
·  Report for duty punctually, wearing the correct uniform and name tag, and maintain high standards of personal appearance and hygiene in line with hotel and departmental grooming standards.
·  Provide friendly, courteous, and professional service to guests and colleagues at all times.
·  Maintain positive working relationships with colleagues and other departments to support smooth hotel operations.
·  Read, understand, and comply with the hotel’s Employee Handbook , rules, and regulations, particularly those related to Fire Safety, Hygiene, Health, and Safety .
·  Comply with all applicable local legislation and regulatory requirements.
·  Respond positively to any departmental changes as dictated by the operational needs of the hotel.
·  Remain flexible and extend job responsibilities within job capability as required, including redeployment to alternative departments or areas to meet business demands and guest service needs.
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Qualifications

·  Previous experience in In-Room Dining / Room Service and All-Day Dining restaurant operations , preferably within a hotel or hospitality environment.
·  Diploma or certification in Hospitality, Food & Beverage Service, or a related field is an advantage.
·  Strong understanding of service flow, guest interaction, and order handling across both restaurant and room service settings.
·  Knowledge of food & beverage service standards, hygiene practices, and guest service etiquette.
·  Good communication skills with a positive, guest-focused attitude.
·  Ability to work efficiently in a fast-paced, service-driven environment.
·  Flexible to work split shifts , evenings, weekends, and public holidays as required by operations.
·  Team-oriented, reliable, and able to follow SOPs and brand service standards consistently.
·  Basic food safety / hygiene knowledge (HACCP awareness preferred).