Waiter/s

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Key Responsibilities:

Guest Service & Experience:

·  Greet guests warmly and escort them to their tables.
·  Present menus, provide recommendations, and answer questions about food and beverages.
·  Take accurate food and drink orders and relay them to the kitchen or bar.
·  Serve food and beverages promptly while following high-standard service protocols.
·  Monitor guests’ dining experience and respond promptly to their needs.
·  Handle guest complaints professionally and escalate issues when necessary.

Table Setup & Cleanliness:

·  Ensure tables are properly set with cutlery, glassware, and napkins before guests arrive.
·  Maintain cleanliness and hygiene in the dining area, following health and safety regulations.
·  Clear tables efficiently and prepare them for the next guests.

Order Management & Coordination:

·  Work closely with kitchen staff and bartenders to ensure accurate and timely order delivery.
·  Communicate any special requests or dietary restrictions to the kitchen.
·  Process payments using POS systems and issue accurate bills.

Knowledge & Upselling:

·  Have in-depth knowledge of the menu, including ingredients, preparation methods, and allergens.
·  Suggest wine pairings and upsell menu items to enhance the dining experience.
·  Stay updated on daily specials, promotions, and seasonal menu changes.

Teamwork & Professionalism:

·  Coordinate with other team members to ensure smooth restaurant operations.
·  Assist in opening and closing duties, such as restocking and inventory checks.
·  Follow hotel service standards, dress code, and grooming guidelines.

 

Qualifications

Your experience and skills include:

·  Ability to focus attention on guest needs, remaining calm and courteous at all times.
·  Strong interpersonal and problem solving abilities.
·  Ability to work well under pressure in a fast paced environment.
·  Ability to work cohesively and collaboratively as part of a team.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.