Waiter - Rocca
INDIA Hotels - Restaurants
Job description
Şirket Tanımı
·
1. Knowledge
· To have complete knowledge on the food, beverage, service available, preparation methods
· To be aware of Raffles Hotel standards & policies.
· To be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
· To apply the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
·
2. Service
· Possess a pleasant personality and good manners so that he is presentable when conversing with patrons/residents and commands respect when dealing with staff
· Check on the outlet set up. Ensures that the tables set up are set according to the standard or instructed by the Management Team
· All patrons should be greeted warmly upon arrival at the door and escorted to the table.
· Responsible for picking up and serving of food and beverage orders. Food & beverage must be served promptly to the guest once it is ready, so that it arrives at the patron’s table at the correct temperature.
· Ensure all beverages and snacks are served according to the service standard.
· Thank all patrons for patronizing the outlet upon their departure.
· To clear and tidy up tables after the departure of the patrons as quickly as possible. Clear all soiled plates, glasses, and silverwares to stewarding area.
· Learn to know individual patron’s names and should remember their preferences to extend a personalized service.
·
3. Operations
· To assist the station captain in his overall duties
· Can be assigned to other section by the management team when the need arises.
· Should always ensure that the mise en place on every side station is at par stock level.
· To send operating equipment for cleaning or burnishing once a week.
· To send linen for exchange (time stated by linen room), ensure that all linen are clean at all times and that the correct amount are being collected.
· To clean and set up the coffee machine mise en place and ensure that sufficient stock is insufficient.
· To relay any customer complaints to manager
· To report for duty on time wearing clean & complete uniform at all times.
· To maintain a high standard of personal appearance and hygiene at all times.
· To attend daily briefing & training classes.
· To maintain good working relationships with your own colleagues and all other departments.
· To provide courteous and professional service at all times.
· To ensure proper setting, clearing, cleanliness of, including sufficient food in the buffet spread ın case of buffet set ups
· To carry out any other reasonable duties and responsibilities as assigned by management team
İş Tanımı
·
1. Knowledge
· To have complete knowledge on the food, beverage, service available, preparation methods
· To be aware of Raffles Hotel standards & policies.
· To be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
· To apply the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
·
2. Service
· Possess a pleasant personality and good manners so that he is presentable when conversing with patrons/residents and commands respect when dealing with staff
· Check on the outlet set up. Ensures that the tables set up are set according to the standard or instructed by the Management Team
· All patrons should be greeted warmly upon arrival at the door and escorted to the table.
· Responsible for picking up and serving of food and beverage orders. Food & beverage must be served promptly to the guest once it is ready, so that it arrives at the patron’s table at the correct temperature.
· Ensure all beverages and snacks are served according to the service standard.
· Thank all patrons for patronizing the outlet upon their departure.
· To clear and tidy up tables after the departure of the patrons as quickly as possible. Clear all soiled plates, glasses, and silverwares to stewarding area.
· Learn to know individual patron’s names and should remember their preferences to extend a personalized service.
·
3. Operations
· To assist the station captain in his overall duties
· Can be assigned to other section by the management team when the need arises.
· Should always ensure that the mise en place on every side station is at par stock level.
· To send operating equipment for cleaning or burnishing once a week.
· To send linen for exchange (time stated by linen room), ensure that all linen are clean at all times and that the correct amount are being collected.
· To clean and set up the coffee machine mise en place and ensure that sufficient stock is insufficient.
· To relay any customer complaints to manager
· To report for duty on time wearing clean & complete uniform at all times.
· To maintain a high standard of personal appearance and hygiene at all times.
· To attend daily briefing & training classes.
· To maintain good working relationships with your own colleagues and all other departments.
· To provide courteous and professional service at all times.
· To ensure proper setting, clearing, cleanliness of, including sufficient food in the buffet spread ın case of buffet set ups
· To carry out any other reasonable duties and responsibilities as assigned by management team
Nitelikler
· High school diploma or equivalent preferred
· Knowledge of the sequence of service and dining room procedures
· Excellent communication skills
· Basic math skills