Waiter

Job description

Descrição da empresa

ACCOR, We are more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Descrição do emprego

·  To provide a courteous, professional, efficient and flexible service at all times, following Mercure Standards of Performance.
·  To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division.
·  To carry out any other reasonable duties and responsibilities as assigned.
·  To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager.
·  To perform opening and closing procedures established for the place of work as assigned.
·  To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
·  To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
·  To ensure that the place of work and surrounding area is kept clean and organized at all times.
·  To handle guest enquiries in a courteous and efficient manner.
·  To establish a rapport with guests maintaining good customer relationship.
·  To monitor operating supplies and reduce spoilage and wastage.
·  To report guest complaints or problems to Managers if no immediate solution can be found and assure follow up with guests.

Qualificações

·  Committed to Teamwork, quality, service excelence!
·  Committed to the Mercure and Accor Policies & procedures Guide