Telephone Operator

Job description

Key tasks

·         Responsible in channeling telephone calls to the proper extension smoothly and politely.
·         Handles internal paging and board paging for guests.
·         Takes accurate and complete messages for guests and staff manually or by use through the computer terminal.
·         Handles requested wake-up calls efficiently either by manual or the automatic wake-up call system from the PABX switchboard.
·         Report faults detected or make known to the Telephone Supervisor verbally or through the logbook and to follow through with the report made.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

· Applicants must possess at least SPM or Certificate/Diploma in Hotel Management or equivalent.
· Able to communicate in English and Bahasa Malaysia.
· Service-minded and guest-oriented
· Applicants should be Malaysian citizen.

·  Access
·  Excel
·  Word
·  Micros
·  Opéra