Telephone operator

Job description

Company Description

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Job Description

Telephone Operator

Within the general guidelines given by the hotel management, this position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.

What you will be doing:

·  Answer all internal and external calls in a courteous and professional manner.
·  Direct calls to appropriate hotel departments or personnel efficiently.
·  Provide information about hotel services, room availability, amenities, and local attractions.
·  Log and execute wake-up call requests accurately and on time.
·  Handle emergency and security calls in accordance with hotel protocols.
·  Take guest messages and ensure timely delivery.
·  Assist with guest requests or complaints over the phone, escalating when necessary.
·  Monitor and operate hotel’s switchboard and other communication systems.
·  Update the internal telephone directory as needed.
·  Maintain confidentiality and privacy of guest information.

Qualifications

·  High school diploma or equivalent.
·  Previous experience in a similar hospitality or customer service role is preferred.
·  Excellent phone etiquette and communication skills.
·  Good knowledge of hotel operations and services.
·  Ability to multitask and remain calm under pressure.
·  Proficient in using telephone systems and basic computer applications.
·  Fluency in English; additional languages are a plus.

Additional Information