Telephone Operator

Job description

Company Description

The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city. 

What is in it for you?

·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies and the opportunity to earn qualifications while you work
·  Opportunity to develop your talent and grow within your property and across the world
·  Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Job Description

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

·   Answer incoming calls promptly and professionally.
·  Transfer calls to the appropriate departments or individuals.
·  Handle and route voicemail messages to the correct recipients.
·  Provide information to callers about the organization’s services, hours, and locations.
·  Assist visitors and clients in a friendly and helpful manner.
·  Perform basic clerical duties such as filing, data entry, and scheduling.
·  Maintain and update phone directories and contact lists.
·  Respond to emergency calls and escalate issues as necessary.
·  Coordinate with relevant departments to manage urgent situations.
·  Ensure a professional and courteous demeanor at all times.
·  Maintain confidentiality and handle sensitive information appropriately.
·  Escalate matters that concern other departments to improve overall guest satisfaction

Qualifications

·  Diploma in Tourism/ Hospitality Management 
·  Minimum 2 years of relevant experience in a similar capacity 
·  Strong verbal communication and active listening skills.
·  Proficiency with telephone systems and office software.
·  Ability to handle multiple calls and tasks simultaneously.
·  Excellent organizational and time-management skills.
·  Results and service oriented with an eye for detail
·  Ability to multi-task, work well in stressful & high-pressure situations

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world; dare to challenge the status quo! # BELIMITLESS