Team Leader - Housekeeping

Job description

Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport  and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

Administration

·  Ensure updating of all departmental records pertaining to attendance, duty allocation, extra cleaning, store requisitions, lost & found, mini bar operations, inventories, guest comments and  incident records

Customer Service

·  Meet with guests on a regular basis to ascertain their views on services of the department.

Financial

·  Assist the Assistant Housekeeper in ordering of supplies
·  Carry out periodic inventories of all operating supplies in coordination with the Assistant Housekeeper and Laundry Manager
·  Ensure zero wastage of supplies, manpower and energ

Operational

·  To maximize performance and efficiency of the department by the correct allocation of areas to associates
·  Carry out stipulated trainings as per the departmental manual
·  Ensure correct use of all supplies provided to associates. Periodically check all equipment to ensure correct usage.
·  Ensure correct maintenance of log book and all departmental records

Personnel

·  Carry out daily briefings, training, grooming checks and marking of attendance
·  Carry out departmental induction programs
·  Convey to Assistant Housekeeper any concerns raised by associates
·  Ensuring redressal of any associate complaints / issues