Team Leader- Front Office

Job description

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Job Description

Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.

 Ensure to perform the tasks, as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.

 Maintain high standards of customer service at the Reception so that customers’ expectations are consistently exceeded.

 Ensure that the team attends all the training courses that are offered by the Management.

Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.

Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.

Handle additional responsibilities as and when delegated by the Management.

Ensure quality in all aspects of the job.

Ensure to maintain Front Office log book and shift reports.

Ensure all guests receive a swift, smooth, professional and friendly check in and check out.

Qualifications

Minimum 2-3 years of experience in a similar capacity.

Leadership skills that utilize persuasion and motivation to attain organizational  goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.

Ability to accept responsibility.

Ability to enhance organizational performance.

Ability to clearly delegate tasks and responsibilities.

Ability to think strategically, inductively, and creatively.