Spa & Recreation Manager

Job description

Key tasks

Summary

The Spa & Recreation Manager is responsible for the overall operations and team of the Spa, Fitness Centre and Swimming Pool.

Key Responsibilities

Acting in accordance with all Hotel, Personnel and Spa Policies and Procedures, including all Health and Sanitary regulations.
Co-ordinating the needs of the department to ensure the smooth operation, cleanliness and maintenance of the entire Spa, Sports facilities, Swimming Pool and its equipment.
Leads and motivates staff to a level of service, which exceeds all guest expectations by facilitating teamwork and ensuring all duties are performed in a consistent and efficient manner.
Maintains close contact with guests, receiving feedback regarding the operation of the Spa and Recreational facilities of the hotel.
Assists in the preparation of yearly operating, operation equipment and capital expenditure budget.
Ability to manage cultural diversity.
Meet requirements of VIP guests.
Offers suggestions and makes recommendations on ideas for improving the Spa & Recreational facilities operation and performance.

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Health / Social
Professional experiences 3 to 5 years
Languages essential English (Fluent)
Optional languages Arabic (Working level)

Essential and optional requirements

EDUCATION / PROFESSIONAL EXPERIENCE

Beauty/Spa Therapy qualification
Business Administration qualification also an advantage

SKILLS / QUALITIES

Knowledge of Spa & Recreation facilities operations and management
Working level Financial analysis & reporting
Retail management experience
Superior Customer Service
Public Relations & Marketing of Spa products and facilities knowledge
Computer Literate (advanced level)
Strong leadership skills and ability
Articulate, verbal and written communication
Self motivated and enthusiastic
Sales orientated and results driven
Professional presentation
Very good interpersonal skills across all levels