Spa Receptionist - Russian Speaker

Job description

Company Description

Kuredhivaru Resort and Spa is a tropical oasis of relaxation and indulgence, nestled in the pristine azures of Noonu atoll, a short 45-minute seaplane journey from Male International Airport.

The vibrant house reef, white sandy beaches and picture-perfect shores make Kuredhivaru the ideal beach holiday retreat for culinary connoisseurs and thrill seekers.

Each of our 105 villas boasts a private pool, cozy terrace and direct access to the ocean. The well-appointed contemporary design of the villas offer guests a refined yet laid-back Maldivian experience.

Job Description

·  Welcome guests warmly and provide a personalized, professional spa experience.
·  Manage treatment bookings, amendments, cancellations, guest enquiries, and special requests accurately.
·  Provide clear information about spa treatments, wellness programs, products, packages, promotions, facilities, and operating hours.
·  Handle guest concerns and complaints professionally and support effective service recovery.
·  Maintain high standards of spa reception presentation, cleanliness, ambience, and organization.
·  Handle cashiering, billing, payments, guest records, reports, and operational documentation accurately.
·  Support retail sales and spa revenue through appropriate treatment and product recommendations and upselling.
·  Coordinate VIP requirements and work closely with Spa, Front Office, Housekeeping, Recreation, and other resort departments.
·  Maintain reception supplies and retail displays and support smooth day-to-day spa operations.
·  Follow resort health, hygiene, safety, and operational standards while contributing positively to teamwork and departmental training.

Qualifications

·  Minimum 2 years of experience in a similar role within a luxury hospitality or wellness environment.
·  Previous spa or wellness reception experience preferred.
·  Strong communication, interpersonal, guest service, and organizational skills.
·  Professional grooming and presentation.
·  Ability to multitask and perform effectively under pressure.
·  Basic knowledge of spa booking systems and Microsoft Office applications.
·  Strong attention to detail with a service-oriented mindset.
·  Flexible, adaptable, and able to coordinate effectively with operational teams.
·  Fluent in English and Russian is mandatory.

Additional Information

·  Competitive tax-free remuneration package
·  Monthly service charge distribution
·  Comprehensive medical insurance coverage
·  Annual vacation leave with a company-provided return flight ticket as per company policy
·  Accommodation, meals, uniforms, and exclusive employee benefits