Spa Reception Coordinator

Job description

Company Description

Discover Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.

At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.

Inspiration, Recognition & Reward

As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.

Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a culinary leader within a culture that celebrates excellence, individuality and ambition.

Job Description

Bonjour! Step into a world of refined wellness and elevated guest experiences as our Spa Reception Coordinator . In this pivotal role, you will be the heart of the spa journey curating seamless arrivals, anticipating guest needs, and ensuring every interaction reflects sophistication, warmth, and care. With an impeccable sense of presentation and professionalism, you will embody the essence of luxury while creating a welcoming and tranquil environment for every guest.

You will play a key role in orchestrating the daily flow of the spa, balancing reception and reservations while maximising revenue opportunities and nurturing lasting guest relationships. From hosting VIPs and media to maintaining accurate guest profiles and preferences, your attention to detail will ensure each visit feels personalised and memorable. You will confidently uphold standards, resolve concerns with grace, and continuously seek opportunities to enhance the guest experience.

With a strong commercial mindset, you will monitor spa performance, support incentive calculations, and ensure retail spaces are beautifully presented and thoughtfully stocked. Your organisational skills will extend to overseeing bookings systems, stock control, and financial accuracy, ensuring all procedures from billing to end-of-day reconciliation are executed with precision. Your proactive approach will help identify improvements, elevate efficiency, and contribute to the overall success of the spa.

With a passion for wellness, you will continuously build your knowledge of treatments and offerings, ensuring the team is informed and confident. By working closely with other departments, you will help deliver a truly seamless and personalised guest journey, where every detail is thoughtfully considered and beautifully executed.

Qualifications

About You

You are polished, professional, and experienced within a luxury five-star spa environment, with a strong understanding of treatments and guest expectations. Impeccably presented and articulate, you build genuine connections with ease, confidently engaging with high-profile clientele to deliver a warm, personalised experience.

A natural leader and team player, you inspire those around you to deliver exceptional service while maintaining a calm, guest-focused approach. With a keen eye for detail and a passion for wellness, you ensure every interaction reflects the highest standards of luxury and care.

Commercially minded and highly organised, you are confident using spa booking systems and driving revenue through treatments and retail. Educated to college or degree level, with beauty or massage qualifications an advantage, you are committed to continuous growth and delivering an elevated spa experience at every touchpoint.

Flexible and reliable, you are available to work at least one weekend day and adapt to a rotating roster, including weekends and public holidays. And, you hold full Australian working rights, allowing you to work without restriction.

If you are passionate about hospitality and take pride in delivering elevated service, we would love to hear from you!

Additional Information

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.