Spa Manager

Job description

Company Description

Vivari is about excelling in every interaction and exceeding every expectation.

Vivari Hotel and Spa is a distinctively different destination that defies all expectations, offering discerning guests an integrated approach to complete wellness, from the tranquil setting to the rejuvenating therapies, to the beauty theatre. Rooted in the spirituality of Sanskrit mythology, Vivari is a soulful expression of holistic upliftment that promises to provide each guest with an entirely unforgettable experience.

Set within an exquisitely expansive, tranquil eco-estate in Mogale City, mere kilometres from the Cradle of Humankind, Vivari Hotel and Spa is a serene sanctuary that has been magnificently curated to deliver the most superior service, luxurious settings, aesthetic excellence and exceptional experiences. We pride ourselves on offering our guests leading aesthetic treatments in a most luxurious setting.

We are proud to pioneer an entirely new concept in the South African travel industry – medical tourism. We are driven to provide guests with an unparalleled experience in medical tourism, professional cosmetic surgery and unique hospitality services using a well-motivated and highly expert team and innovative medical technology. The hotel provides the perfect post-operative setting to rest, recover and reconnect.

We pride ourselves on our intuitive approach to our guests’ well-being, adopting a holistic approach to achieving a harmonious ambience and holistic wellness. The state-of-the-art spa, theatre and restaurant facilities immerse guests within a restful, sophisticated space to relax, work, feast and rejuvenate unlike any other.

Job Description

As the Spa Manager, you will be responsible for overseeing all aspects of our spa operations, ensuring exceptional guest experiences, and driving business growth.

·  Develop and implement strategic plans to achieve short-term and long-term spa goals
·  Lead and inspire a team of spa professionals, including therapists and receptionists
·  Ensure the delivery of world-class, personalized guest experiences aligned with our brand standards
·  Manage daily spa operations, including scheduling, inventory control, and financial performance
·  Collaborate with the marketing team to develop and execute effective spa promotions and packages
·  Drive retail sales through product knowledge and upselling techniques
·  Conduct regular performance reviews and provide feedback to enhance team skills and service delivery
·  Implement and maintain quality control measures for all spa treatments and services
·  Stay updated on industry trends and incorporate innovative practices to keep the spa competitive
·  Ensure compliance with local health and safety regulations, as well as company policies and procedures
·  Analyze financial data and prepare reports to optimize spa performance and profitability
·  Foster a positive and collaborative work environment that promotes team growth and satisfaction.
·  Ensure Spa staff are trained on a regular basis 

Qualifications

·  At least 2 years of experience as a Spa Manager within a successful lifestyle luxury brand.
·  Knowledge of spa products, treatments, and wellness trends.
·  Experience working in a 5 star Spa is advantageous, but your passion and skills are what matter most.
·  Strong leadership and communication skills, with the ability to inspire and manage a diverse team.
·  Strong interpersonal and problem solving abilities
·  Serviced oriented with an eye for details
·  Proficiency in English
·  Flexible and able to embrace and respond to change effectively
·  Ability to focus attention on guest needs, remaining calm and