Spa Manager

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

Spa Manager

Level: Department Head (DH)

Salary Range: Competitive and Attractive Package

Job Role:

The Spa Manager is responsible for the establishment and execution of clear short-term and long-term goals. This includes the daily leadership of the spa, business and strategic directions of the business, including marketing and promote the spa packages and the facilities. The quality and guest experience, as well as team motivation, is a key component of everyday operations. Proactive management of financial P&L for maximum business opportunities.

·  Ensure the spa delivers a world-class, personalized guest experience in alignment with the resort's brand standards.
·  Recruit, train, and mentor a team of spa therapists, receptionists, Conduct regular performance reviews and provide feedback to enhance skills and service delivery
·  Collaborate with the marketing team to develop and execute spa marketing strategies, promotions, and packages. - Drive retail sales through effective product knowledge and upselling techniques.
·  Direct and lead the day-to-day Spa Treatment operation ensuring all standards are followed.
·  Consistently offers professional, engaging, and friendly service.
·  Ensure team members are familiar with all areas of the Spa Treatment operation, including product knowledge and retail sales.
·  Assist in the development and implementation of financial budgeting and analysis for the departments within the facility.
·  Establish strong yearly KPI goals aligned with expected revenue.
·  Establish reliable systems to track all internal inventories for the department and report any variances.
·  Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
·  Implement inventory control procedures to ensure that adequate stock levels are maintained.
·  Plan, organize and monitor all packages and promotion.
·  Follow and ensure that all colleagues follow all safety procedures and practices of the property, lead by example.

What’s In It For You?

·  Competitive Salary: Attractive package with no salary cap for the ideal candidate.
·  Global Perks: Employee benefit card offering discounted rates at Accor hotels worldwide.
·  Professional Development: Access to Accor’s learning programs to enhance your skills and advance your career.
·  Growth Opportunities: Potential to grow within the resort and across the world in Accor’s global network.
·  Make a Difference: Contribute to local communities through our sustainability programs and initiatives.

Qualifications

Your experience and skills include:

·  At least 2 years of experience as a Spa Manager within a successful lifestyle luxury brand.
·  Knowledge of spa products, treatments, and wellness trends.
·  Experience in the Maldives is advantageous, but your passion and skills are what matter most.
·  Strong leadership and communication skills, with the ability to inspire and manage a diverse team.
·  Strong interpersonal and problem solving abilities
·  Serviced oriented with an eye for details
·  Proficiency in English
·  Flexible and able to embrace and respond to change effectively
·  Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.