SPA-LIFESTYLE AND RECREATION MANAGER - PULLMAN PHU QUOC BEACH RESORT

Job description

Company Description

https://pullmanphuquoc.com/

Job Description

We are seeking a dynamic and experienced Spa-Lifestyle and Recreation Manager to join our luxury resort in the beautiful island of Phu Quoc, Vietnam. As the Spa-Lifestyle and Recreation Manager, you will be responsible for overseeing all aspects of our spa and wellness facilities, ensuring exceptional guest experiences and driving the success of our wellness programs.

·  Develop and implement innovative spa treatments, wellness programs, and recreational activities that align with current industry trends and guest preferences
·  Lead and inspire a team of spa therapists, fitness instructors, and recreation staff to deliver outstanding customer service and maintain high standards of performance
·  Manage the day-to-day operations of the spa and recreation facilities, including scheduling, inventory management, and maintenance
·  Create and execute marketing strategies to promote spa services and increase revenue
·  Monitor and analyze financial performance, prepare budgets, and implement cost-control measures
·  Ensure compliance with health and safety regulations, and maintain the highest standards of hygiene and cleanliness
·  Collaborate with other departments to create integrated wellness experiences for guests
·  Handle guest inquiries, feedback, and complaints in a professional and timely manner
·  Stay informed about industry trends and best practices to continuously improve spa and recreation offerings

Qualifications

·  Bachelor's degree in Hospitality Management, Business Administration, or related field
·  Minimum 3-5 years of experience in spa management or a related role within the luxury hospitality industry
·  Proven leadership skills with the ability to motivate and develop a high-performing team
·  Strong financial acumen and experience in budgeting and revenue management
·  Excellent customer service skills and a passion for delivering exceptional guest experiences
·  Proficiency in spa management software and Microsoft Office Suite
·  In-depth knowledge of spa treatments, wellness practices, and current fitness trends
·  Experience in developing and implementing successful marketing strategies for spa and wellness services
·  Strong organizational and time management skills with the ability to multitask effectively
·  Excellent communication and interpersonal skills
·  Fluency in English; knowledge of Vietnamese language is a plus
·  Spa management certification is preferred
·  Understanding of Vietnamese culture and hospitality standards is an advantage

Additional Information

Competencies

·  Excellent leadership, interpersonal and communication skills
·  Detail-oriented and highly reliable in thorough execution and follow-through
·  Ability to work well in stressful & high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all times