Spa Attendant

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

·  Greet all arriving and departing guests by name.
·  Communicate guest preferences to relevant departments and co-workers.
·  Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
·  Introduce guests to the receptionist/therapist, if an advisor is not available, advise all incoming guests of spa procedures, special instructions, additional available treatments and services.
·  Maintain positive guest relations at all times, including in-house guests, day guests and telephone enquiries.
·  Ensure that all the standards of guest service are as set in the spa training manual and conducted as per the standard operating procedures.