Shift Manager Front Office (m/f/d)

Job description

Company Description

Reasons to work for Accor?
We are much more than a leading global company. We welcome you as you are and with us you will find a job and a brand that suit your personality.
We support you to grow and learn every day. We make sure that your work has meaning in your life and that you can explore the limitless possibilities of Accor on your journey with us.
At Accor, you can write every chapter of your story, and together we can change the hospitality industry of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/.
Do what you love, contribute to the world community and dare to challenge the status quo! #BELIMITLESS

 

Job Description

Your tasks:
- Check in / out of guests
- Central contact person
- ticket sales
- Simple processing and administration of the daily cash registers
- Preparation of daily accounts
- Preparation of invoices
- Guest care
- Acceptance and processing of reservations
- Preparation of offers
- Instruction and training of trainees
- and much more.

We offer you
- a pleasant working atmosphere
- reasonable pay
- holiday pay
- 30 days holiday with a 5-day week

You can also profit from the following benefits:

- Attractive Family & Friends hotel rates throughout Germany & internationally
- Company health management
- BVG company ticket
- Innovative tools such as online duty rosters
- Our own employee shopping portal with attractive discounts for all areas of life
- Employee events
- Opportunities to help shape the company through the experience you contribute
- Short decision-making processes thanks to a flat hierarchy
- Further training programmes tailored to you
- Very good opportunities for further development and promotion within the Group

Contract:
- Full-time 40 hours/week
- Working days: 5 days Monday - Sunday
- Working hours: early shift and late shift
- Permanent employment contract
- 6 months probationary period

 

Qualifications

Do you have these qualifications?

You have completed training as a hotel specialist or equivalent training
You have a good command of written and spoken German and English
You have good knowledge of guest service, reception and reservations
You are familiar with the MS Office programmes
You have a well-groomed appearance
You have an independent and responsible way of working
You have professional and social skills
You are team-orientated, flexible and able to work under pressure
You enjoy dealing with guests

 

Additional Information

You can expect an exciting job in a very friendly team.

Even if you do not yet fulfil all the requirements, please do not hesitate to send us your application by e-mail.

We look forward to receiving your application, stating your gross salary expectations!

Type of position: Full-time, permanent position

Working hours:

8-hour shift
Public holiday work
Early shift
Late shift
Weekend work possible

Benefits:

Company training
Meal allowance
Free drinks
Employee discount
Additional holidays

Special payments:

Holiday pay
Special annual payment
At the Mercure Hotel Berlin Zentrum, we stand for equal opportunities and diversity. We welcome all applications - regardless of gender, nationality, ethnic and social origin, religion, disability, age or sexual orientation and identity