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Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

- To provide friendly, sincere service to guests.

- In order to meet the guest's requirements at a high level, to give the necessary advice about the menu presented to the guest during the reservation:

- Treat each guest individually.

- To strictly follow the standards and procedures of Fairmont Baku Hotel:

- To know the guests by name, to treat each guest in a special way and to make him feel that he is an individual person:

- To ensure that guests are served appropriately at all times and to be responsible for the cleanliness of their tables:

- Work as a member of a team and support colleagues who need help when needed:

- To increase knowledge and service techniques in their field by actively participating in initial and subsequent trainings:

- Creating a neat and organized work environment:

- To perform the expected service:

- To use household appliances according to the rules and keep them clean:

- To follow department procedures during shift handover:

- To be informed about the menu in advance and to present it correctly to the guests:

- To be aware of and comply with LGA, HACCP (Hazard Analysis and Critical Control Points) standards;

- Thoroughly understand and apply the FIFO (first in, first out) system:

- Timely and correct delivery of orders to the rooms:

- To protect the card used to open the door of the rooms and not to present this card to anyone and not to open the door under any circumstances for other people using this card:

- To ensure proper placement and timely delivery of fruits and sweets sent to the rooms daily:

- If there are menus for ordering breakfast on the door of the rooms, take them on time and prepare them;

- In the case of individual corporate e-mails, check daily and respond in a timely manner:

- To perform other duties determined by the direct manager;

- To comply with the requirements stipulated in the rules regarding appearance (dress rules);

Qualifications

- Secondary or Higher education

- Minimum experience in relevant position desirable

- Frequent walking, standing and sitting during the shift

- If necessary, lift and carry 12 kg of weight, go up and down stairs, ladders, high places

- Fluent Azerbaijani language

- Russian and English are desirable

- Being extremely responsible.

- To have the ability to perform multiple tasks within a changing environment, while remaining calm and restrained in collective internal relations

- Maintaining patience and restraint during work hours

- Ability to be accurate and pay attention to details