Senior Sales Manager - Leisure

Job description

Job Description

·  Ensures professional sales Calls using Selling principles and SMART Selling philosophies.
·  Carefully plans Sales Calls into defined objectives.
·  Maintains a detailed knowledge of Hotel facilities, features and services.
·  Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
·  Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.
·  Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
·  Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.
·  Meets and greets VIP guests upon arrival/departure.
·  Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
·  Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.
·  Establishes strong contacts to source for information in regard to planned and upcoming functions/ events.
·  Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.
·  Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
·  Ensures all Heartists maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
·  Assists in the recruitment and selection of Sales Heartists if required.   Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting Heartists.
·  Maximises the effectiveness of Heartists by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
·  Assists to conduct annual Performance Development Discussions with Heartists and to support them in their professional development goals.
·  Encourages Heartists to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.