Security Officer (Temporary Full-Time)

Job description

Security Officer

At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operations. As a Security Officer, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.

 
Summary of Responsibilities:
Reporting to the Security Manager, responsibilities and essential job functions include but are not limited to the following:              
·  Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues
·  Demonstrate Fairmont core values in all interactions
·  Regularly patrol all areas and buildings on Hamilton Princess properties
·  Manage presence of trespassers and unauthorized persons found on property according to Fairmont standards
·  Prepare and distribute electronic swipe cards
·  Conduct security and baggage checks as required
·  Monitor CCTV cameras and take all necessary actions to secure guests, colleagues and Hamilton Princess property
·  Monitor and report any vehicle infractions occurring on Hamilton Princess properties including parking, speeding, dangerous driving, etc
·  Promptly respond to any activated fire prevention devices,  investigate causes and report findings
·  Respond to guest and staff concerns, including first aid and casualty care in a prompt, caring and helpful manner
·  Develop and maintain close and effective working relationships with all supporting departments
·  Complete daily log of shift activities and provide  appropriate sections to departments within the hotel for follow-up
·  Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working
·  Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
·  Participate in hotel committees
·  Perform any other function related duties and projects as assigned
Qualifications:
·  Previous Security / Safety experience in a large, multi building property is required experience in a similar capacity in a luxury hotel environment is preferred
·  Current First Aid and CPR certification is required, current Advanced First Aid certification is preferred
·  Completion of Fire safety/fire fighter training is an asset
·  Willingness to submit to a criminal records check and possess a clean criminal record are required
·  Strong written and verbal communication, interpersonal and conflict resolution skills are required
·  Working knowledge of MS Office programmes is required
·  Proven ability to work cohesively as part of a team in a multi-culturally diverse environment
·  Proven ability to focus attention on guest needs, remaining calm and courteous at all times
·  Strong work ethic, highly responsible, reliable and the ability to work rotating shifts (both day and night), extended hours including evenings, weekends and public holidays is required

 

Physical Aspects of Position(include but are not limited to):      
·  Frequent standing and walking throughout shift
·  Occasional lifting and carrying up to 30 lbs
·  Occasional kneeling, pushing, pulling, lifting
·  Occasional ascending or descending ladders, stairs and ramps
 
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!