Sales Manager

Job description

Company Description

The Fairmont Hanoi will open in the Vietnamese capital before year end of 2025, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi!

Fairmont Hanoi is expanding its dynamic Sales team with three dedicated Sales Manager roles — each specializing in one of our key market segments: Corporate , Leisure , and Groups .

Whether it’s building strong relationships with corporate clients, curating memorable travel experiences for leisure guests, or coordinating seamless group stays and events — each role plays a vital part in shaping Fairmont Hanoi’s presence in the market. 

Job Description

This position reports directly to the Director of Sales & Marketing and plays a key role in executing the hotel’s commercial strategy while ensuring brand consistency and service excellence.

Responsibilities:

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Identify, solicit, and manage new and existing accounts within the assigned market segment

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Develop and execute sales strategies to meet and exceed room night and revenue goals

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Conduct sales calls, site inspections, and client presentations to showcase the hotel’s offerings

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Maintain regular contact with key clients and decision-makers through meetings, events, and travel trade shows

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Prepare accurate forecasts, reports, and sales plans as required by the department

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Collaborate with other departments (Revenue, Banquets, Front Office) to ensure client expectations are met and exceeded

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Represent the hotel at industry events and networking opportunities

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Monitor market trends, competitor activity, and client feedback to identify business opportunities

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Uphold brand standards in all client interactions and communications

Qualifications

Qualifications:

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Bachelor's degree in Business, Hospitality, or a related field

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Minimum 2–3 years of sales experience in hospitality or luxury service environment

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Strong understanding of the local and international market landscape (depending on the segment)

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Excellent communication, negotiation, and presentation skills

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Proactive, results-oriented, and customer-focused

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Fluency in English; additional languages are an advantage

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Proficiency in MS Office and hotel sales systems