Sales Manager

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

· 
· 
·  To be totally familiar with hotel products, rates, and promotions at all times. Maintain up to date understanding of company products and rates and involvement in cross selling of these when required
·  Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes
·  Provide ongoing market intelligence by monitoring business sources and segments
·  Represent hotel at trade fairs, functions and other related events as directed.
·  Ensure that sales blitzes in the local city or outstation for the geographic area of responsibility are conducted timely and efficiently.
·  Participate in hotel activities including promotions, sales blitzes, entertainment and other operational areas as directed.
·  Penetrate and saturate prospective and existing customer organizations for effective multi department selling.
·  Service needs of customers by attending to all requests promptly within 24 hours.
·   Assist the DOS in pursuing new market segments to secure sales and prepare proposals for consideration
·  Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated.
·  Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated.
·  Positive communication of the hotel image to existing and potential customer at all times.
·  Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
·  Handle guest and employee inquiries in a courteous and efficient manner.
·  Maximize occupancy and average rate of hotel through creative and selective selling.
·  Accurately report the month-end, year-to-date room night and revenue accounts to the DOS, for revenue increasing opportunities and possible action plans.
·  Report on trends in the industry and local markets.
·  Budget, plan, and execute cost-effective and productive sales trips at least 45 days prior to your trip.
·  Maintain a calendar allowing you to meet all established deadlines and planned sales trips. Regular deadlines include (but are not limited to) the monthly forecast and expect-to-turn reports.
·  Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.
·  Plan and execute cost-effective and productive sales trips into your assigned territory, to improve and increase our penetration of that market.
·  Contact and entertain clients during their site visits and through invitations to contacts within his/her respective segment.
·  Ensures that all incoming correspondence (inquiries, requests, offers, confirmations, etc.) are attended to and replied in due time.
·  Prepares and transmits the Call Reports on a weekly basis to the DOS.
·  Establishes a Monthly Report which includes the summary of the past activities, prospection and trends, and analyses competitor’s sales and promotion efforts, forecast for all sales activities & production/conversion figures. Attends once a month hotel’s Sales/Rooms Division and Credit meeting.
·  Targets to achieve key figures from key accounts / key markets through preparation and execution of proper action plan for his/her field of responsibility.
·  Establishes and signs contracts considering the official Rate Policy in co-ordination with the DOS.
·  Conducts rate market surveys to advise management of actual market trends.
·  Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel’s management.
·  Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
·  He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
·  Other duties as assigned.
·  Perform duties in a manner that respects Rixos Hotels & Resorts’ Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.
·  Assist in Task Force Teams for new openings.
·  Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications

Bachelor Degree in Marketing or  Diploma in vocational hospitality, 3 –4 years experience in 4-5 star Hotel