Royal Service Agent - Telephone Operator

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

·  To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
·  To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.
·  To ensure that all guests enjoy their stay being offered the finest personal service.
·  To respect the privacy of the guests and the confidentiality of the information.
·  To report any guest comment or complaint.
·  To set-up inventory and monitor supplies and other commodities upon guest requests.
·  To be aware of and to follow emergency and security procedures.
·  To fulfill administrative tasks, front office coordination and filing.
·  To respect key handling procedures.
·  To read and update logbooks.
·  To carry out special projects according to given assignments.
·  To coordinate with all departments as per guests and operational needs.
·  To inform concerned division or department heads whenever a matter is delayed or not solved.
·  To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
·  To carry out any other reasonable duties as assigned by the Front Office Manager