Restaurant Supervisor, for an opening restaurant with Michelin-star objective

Job description

Company Description

Fairmont Jakarta

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.

Job Description

Restaurant Supervisor
(A New, Revamped Dining Experience by Michelin-star Chef)

Fairmont Jakarta is reopening one of its restaurants as an ambitious new establishment with a visionary goal of achieving Michelin star status. We aim to provide an exceptional dining experience that combines outstanding culinary artistry with impeccable service. As we embark on this exciting journey, we seek a dynamic and dedicated Restaurant Supervisor to help lead our team and set the standard for excellence.

The Restaurant Supervisor will be responsible for overseeing the daily operations of our restaurant to ensure an extraordinary dining experience for our guests. This role involves managing front-of-house staff, maintaining high service standards, and contributing to the development of our restaurant’s reputation as a top dining destination.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

·  Supervise and coordinate daily restaurant operations, ensuring smooth and efficient service.
·  Monitor and maintain high standards of cleanliness, organization, and presentation in all dining areas.
·  Manage inventory levels, order supplies, and ensure proper stock rotation and storage.
·  Greet and interact with guests, addressing their needs and concerns promptly and professionally.
·  Oversee the quality of service provided by staff, ensuring it meets or exceeds standards.
·  Handle guest complaints and feedback with tact and resolution, striving for complete guest satisfaction.
·  Train, supervise, and motivate front-of-house staff, including servers, hosts, and bartenders.
·  Create and manage staff schedules, ensuring adequate coverage for peak times and special events.
·  Implement and uphold service protocols and standards
·  Collaborate with the kitchen team to ensure seamless communication and coordination during service.
·  Enforce company policies and procedures, including those related to employee conduct and operational practices.
·  Maintain records related to safety inspections, employee training, and other compliance matters.

Qualifications

Your experience and skills include:

·  Proven experience in a supervisory role within a high-end or fine dining restaurant.
·  Strong leadership skills with the ability to inspire and manage a diverse team.
·  Exceptional communication and interpersonal skills, with a focus on delivering superior guest service.
·  In-depth knowledge of restaurant operations, including food and beverage service, inventory management, and staff training.
·  Ability to handle high-pressure situations with composure and professionalism.
·  A passion for culinary excellence and a commitment to achieving and maintaining high standards.
·  Relevant certifications (e.g., food safety, hospitality management) are a plus

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"