Food & Beverage Manager

Job description

Key tasks

F&BM (Food & Beverage Manager)
Responsible for the overall operation of restaurant, bar, In-Room Dining, Conference & Banqueting services as well as the theatre bar.
• Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mind-set.
• Conveys the hotel's image and atmosphere by providing a warm and friendly welcome, being available and frequently visible in the hotel
• Helps employees improve their skills and provides support for career development
• Manages, motivates and organises personnel in order to improve the quality and creativity of F&B services, in line with brand standards. Makes suggestions for improvement.
• Takes part in the definition of hotel strategy and implements it in the F&B department
• Improves the department's results by increasing sales, improving the management of points of sale (restaurants, bars, 24hr service, conference and banqueting etc), spend and profitability

Enhances guest satisfaction through his/her warm and friendly manner, availability and frequent presence in the hotel
• Handles guest comments and complaints, ensuring follow-up
• Develops strong relationships with guests with the aim of gaining their loyalty
• Ensures the quality of service provided for guests, that they are comfortable and receive a warm and personal welcome

Draws up the annual budget for the department and implements any corrective actions required
• Ensures that the management results for the department are in line with the hotel's targets
• Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines
• Adapts department organisation as required and manages headcount for optimum 'prime cost'
• Draws up, implements and ensures that internal checks are carried out
• Supervises F&B purchasing and manages stocks
• Supervises purchasing for the restaurant and kitchen, manages stocks
• Checks inventories that have been carried out
• Ensures that food and beverage costs comply with requirements defined by the hotel and the brand
• Takes part in 'Debtor' meetings and implements actions to recover debt

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

·  Opéra
·  FOLS