Restaurant Hostess

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

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Greeting Guests: Welcome guests upon their arrival and ensure a positive first impression.

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Reservation Management: Manage reservations and seating arrangements to ensure efficient use of available space.

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Customer Service: Provide excellent customer service by addressing guest inquiries, resolving issues, and ensuring guest satisfaction.

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Seating Guests: Escort guests to their tables, present menus, and assist in seating arrangements according to the reservation and seating plan.

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Communication: Collaborate with the waitstaff, kitchen, and management to coordinate efficient and smooth operations.

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Maintaining Cleanliness: Ensure the cleanliness and organization of the reception area and dining section.

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Assisting with Events: During events or busy periods, hostesses may be required to assist in organizing and coordinating special functions.

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Up-selling: Promote special offers, menu items, or promotions to increase revenue.

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Knowledge of the Establishment: Stay informed about the restaurant's menu, specials, and events to provide accurate information to guests.

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Handling Reservations: Manage phone and online reservations, confirm bookings, and maintain an organized reservation system.

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Adhering to Policies: Follow company policies, procedures, and guidelines related to customer service and hospitality.

Qualifications

High school diploma or equivalent is usually the minimum requirement.
Prior experience working with Opera or a related system
Fluency in English, additional languages are a plus.