Restaurant Host, for an opening restaurant with Michelin-star objective

Job description

Company Description

Fairmont Jakarta

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.

Job Description

Restaurant Host
(A New, Revamped Dining Experience by Michelin-star Chef)

At Fairmont Jakarta, we’re not just opening a new restaurant; we’re crafting an exceptional dining experience with a Michelin-star objective. Our mission is to deliver unparalleled service and culinary excellence, blending innovative cuisine with a welcoming ambiance. As we embark on this exciting journey, we are seeking a dynamic and professional Restaurant Host to be a key player in our front-of-house team.

As a Restaurant Host, you will be the first point of contact for our guests and will play a crucial role in setting the tone for their dining experience. Your exceptional interpersonal skills and attention to detail will ensure a warm and seamless welcome, providing a memorable experience.

Employment will be under local contract. Open for Indonesian citizens only. 

What's in it for you:

·  Employee benefit card offering discounted rates in Accor worldwide.
·  Learning programs through our Academies.
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

·  Warmly greet and seat guests in a timely and professional manner. Ensure each guest receives personalized attention and feels valued from the moment they enter the restaurant.
·  Handle reservations efficiently using our reservation system. Manage walk-ins and accommodate special requests or dietary restrictions with grace and flexibility.
·  Maintain an organized waitlist and communicate estimated wait times clearly to guests. Monitor dining room flow and adjust wait times as necessary.
·  Communicate effectively with servers, managers, and kitchen staff to ensure smooth service and address any guest concerns or special requests promptly.
·  Monitor the dining area to ensure it remains clean, organized, and inviting. Address any issues that may impact the guest experience, such as noise levels or table settings.
·  Provide information about the restaurant’s menu, promotions, and special events. Handle guest inquiries and resolve issues or complaints with professionalism and empathy.
·  Assist with training new hosts and provide feedback to help them excel in their roles. Support other front-of-house staff as needed to ensure seamless operations.
·  Adhere to all health and safety guidelines to ensure a safe environment for both guests and staff.

Qualifications

Your experience and skills include:

·  Previous experience as a host or in a customer service role is preferred, ideally in a fine dining or high-end restaurant setting.
·  Exceptional communication and interpersonal skills. Ability to remain calm and composed under pressure. Proficiency with reservation systems and basic office software.
·  Professional and polished appearance with a friendly demeanor.
·  Availability to work evenings, weekends, and holidays as required. Ability to adapt to changing situations and guest needs.

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"