Reservations Team Member - Multi Skilled

Job description

Key tasks

We are looking for a passionate multi skilled Reservation Team Member to support our Front Office Operations.

As a Reservations Team Member you will be responsible for recording and processing all reservation enquiries made by phone, fax or e-mail efficiently and accurately, maximising sales and room occupancy rates.

You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises in order to maximise hotel sales. You will be responsible for arrival checks, preparing D+1 arrivals, allocating rooms etc. You will be responsible for charging and tracking the no-shows. You will be helping the work of Group and Conference Coordinator.

Benefits for Working for Accor are as follows:
* Hotel Discounts
* Food & Beverage discounts
* Annual Bonus
* Staff Meals & Uniform
* Bonus Breaks (2 night weekend away twice a year)
* Cycle to Work Scheme
* Eye test Vouchers
* Training & Development

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

* Hotel Reception experience essential
* Guest oriented and service minded
* Good listening and analytical skills, attentive
* Dynamic
* Confident speaking skills
* Excellent telephone manner
* Ability to work well under pressure
* Good team player

·  Fidélio
·  Micros
·  TARS
·  Opéra
·  FOLS